Welcome to the website of BLVD Ltd (www.spa.sensehotel.com)

Before you start using our website and the product sales platform integrated on it, please read the terms and conditions of use of the website and the platform.

Capitalised definitions below have the following meanings unless otherwise stated in the text:

“Delivery” – the physical delivery by courier service / delivery of the ordered goods / services to the ordering user.

“Prepayment by credit/debit card” – a payment method where the User prepays for the goods/service ordered.

“Products” – means the goods offered on this website. Please note that our goods are handmade and unique. In view of the handmade nature of the product, there may be differences in the colours, the way the decoration and other elements are arranged in relation to the product photograph available on our website. We believe that it is the uniqueness that adds value to each product and plays an important role in the purchasing decision.

“User” – User” means any person, 18 years of age or older who uses the Website.

“Merchant” – BLVD Ltd, UIC 131336982

1. GENERAL CONDITIONS

Acceptance of the Merchant’s terms and conditions is a condition of use of the Website and the Platform. The General Terms and Conditions are applicable from the moment you open this web page and apply to all products offered by the Merchant, including when you purchase the relevant product by telephone. By accessing and using the web page in any way, you agree that you accept the Terms and Conditions and a contractual relationship arises between you and the Merchant. You are therefore advised to read them carefully and, if you do not agree with them, to cease using the web page immediately. If you have any questions about the Terms and Conditions, please contact us at the following e-mail address: spa@sensehotel.com.

This web page may contain links to other web pages. These terms and conditions do not apply to those web pages and we therefore advise you to read their terms and conditions when using those web pages.

This web page and the product purchasing platform are for personal and non-commercial use. No one may purchase goods for commercial purposes without the express written consent of the Merchant. All content and information on this web page (including prices), and the means of providing them, are the property of the Merchant.

2. RIGHTS AND OBLIGATIONS OF THE PARTIES

Purchases of Products from the Website may only be made by persons who are at least 18 years of age and not under a full or limited disability. The User confirms that he/she is competent under the Bulgarian legislation in force and that there are no obstacles to his/her contractual obligations.

The User is fully financially responsible for the payment of the price of the Products purchased and the costs arising from the purchase and delivery of the Products offered on the Website.

The User undertakes that he/she will use this web page in a manner consistent with the General Terms and Conditions and the legislation in force in the Republic of Bulgaria, and avoiding any illegal actions. If, as a result of using the web page or purchasing Products, damage is caused to the Merchant, its employees, suppliers and/or partners, the responsibility for repairing it shall be borne by the User.

The User may not purchase Products under a false or foreign name. The Merchant shall immediately refer any such acts or suspected acts prohibited by applicable law to the competent authorities.

The User shall be fully responsible for the data provided by him/her in his/her profile and when ordering Products.

The Merchant shall exercise the care of a good merchant to ensure that up-to-date and correct information is published. If you find that incorrect information has been published, please contact us immediately.

Merchant continually reviews the Products that are available on the web site so that specifications or design changes are possible at any time. The Merchant takes good merchant care to update the information on the web site, but the information and specifications given are for the User’s information only and may be changed subsequently without notice.

User may not resell the Products.

Merchant warrants that the Products are new, free from defects and are handmade.

III. PLACING ORDERS AND PURCHASING PRODUCTS

Merchant does not guarantee that all Products offered are available at the time of order. Offers are valid while quantities last.

Each order is a separate transaction. If you wish to order more than one Product to be delivered together, please check that all Products have been added to the basket before confirming. Unfortunately, we cannot consolidate separate orders into one.

The Merchant cautions that if the User does not immediately confirm their chosen Product in the manner described below no contract of sale will arise for the Merchant, nor does the Merchant guarantee that on subsequent searches that Product will be available and you will be able to purchase it.

All orders are subject to acceptance by Merchant and to availability. In the event that Products are out of stock the Merchant will use the care of a good merchant to inform you in the event that the same are again available. In the event of an order for products which are out of stock, the order will be automatically cancelled. In the event that the order consists of products that are available and products that are out of stock, the order will remain valid for the products that are available.

The user can place orders using the Merchant’s web page in the following way:

5.1. Order from registered users

5.1.1. Log in to your account.

5.1.2. Choose your product

5.1.3. Click the “Add to Cart” button.

5.1.4. If you wish to purchase other Products, please select them from the relevant menu and repeat steps 2 and 3

5.1.5. If you decide to remove an already selected Product from your basket, you can do so by clicking “empty basket” opposite the relevant Product.

5.1.6. Once you have added all the Products you have selected, you need to press the “Pay” button.

5.1.7. Select the address to which you would like your ordered Products delivered and click “Continue”.

5.1.8. Check that you accept the Terms and Conditions, Privacy Policy and Click “Continue”.

5.1.9. If you agree with the information regarding the Products ordered please click the “Confirm” button. If you have completed all fields correctly your order is accepted and you will receive a confirmation e-mail. You will be contacted again within 24 hours to confirm your selected Products and delivery address

5.2. Order from an unregistered user:

5.2.1. Select the relevant Product.

5.2.2. Click the “Add to Cart” button.

5.2.3. If you wish to purchase other Products please select them from the relevant menu and repeat steps 2 and 3

5.2.4. If you decide to remove an already selected Product from your basket, you can do so by clicking “empty basket” opposite the relevant Product.

5.2.5. Once you have added all the Products you have selected, you need to press the “Pay” button.

5.2.6. Select the address to which you would like your ordered Products delivered and click “Continue”.

5.2.7. Check that you accept the Terms and Conditions, Privacy Policy and Click “Continue”.

5.2.8. If you agree with the information regarding the Products ordered please click the “Confirm” button. If you have completed all fields correctly your order is accepted and you will receive a confirmation e-mail. You will be contacted again within 24 hours to confirm your selected Products and delivery address.

1. PRICES

All prices for the Products are in BGN inclusive of VAT and do not include the price for delivery, which will be quoted at the time of ordering.

The delivery price is individual and calculated before payment.

1. DELIVERY

The Merchant will use the care of a good merchant to dispatch the Products ordered to you within 2 to 7 working days of order confirmation in accordance with section III clause 5 by courier. If you wish customization of the ordered Products, you will receive an e-mail message about the exact delivery time. The Merchant shall not be liable for late deliveries for reasons beyond the control of the Merchant including but not limited to delays caused by the courier company.

Products will be delivered to the delivery address specified by the User. The Merchant shall not be liable if the address provided is incorrect and incomplete. In the event that there are additional costs, they will be borne by the User.

We recommend that when you receive the Products you check that all Products have been delivered and are in good condition. In the event of any shortages or defects please make the necessary note on the delivery note.

1. RETURNS

The consumer has the right of return for any non-conformity of the goods with the agreed.

When making a claim for goods, the User may claim a refund of the amount paid, without refunding the courier service.

The claim shall be submitted in writing to the Merchant at the following e-mail address: spa@sensehotel.com.

When submitting a claim, the consumer must attach the documents on which the claim is based.

Any User, without giving reasons, may withdraw from the Contract within 14 days from the date of acceptance of the goods by the User (or acceptance of the goods by a third party who has signed the delivery note), except in the cases referred to in paragraph 7 of these General Terms and Conditions. In this case, the User shall bear the transport costs of sending and returning the goods.  The User is obliged to return the goods to the Merchant at the address indicated by the Merchant. The Merchant does not assume the obligation to collect the goods itself in case of exercising the right of withdrawal.

If the Consumer has exercised the right of withdrawal from the contract, under the terms of paragraph 6, and subject to the requirements of Article 50 of the Consumer Protection Act, the Merchant shall refund all sums received by the Consumer received by the Consumer including the cost of delivery within a period of no later than 14 days from the date on which the Merchant is notified of the Consumer’s decision to withdraw from the Contract, in accordance with Article 52 of the Consumer Protection Act. The Trader may withhold payment of the amounts to the Consumer until it has received the goods or until the Consumer has provided evidence that it has sent the goods back, whichever is the earlier.

The right of withdrawal may not be exercised in respect of products made to the User’s order or according to the User’s individual requirements;

In the event of cancellation by the User of payment for goods ordered through, the User shall pay all charges levied by the courier for delivery and return of the goods concerned.

The goods ordered for purchase shall be delivered with packaging and transport appropriate to their type to the delivery address specified by the User within a period of time sufficient under the circumstances agreed between the parties.

The goods shall be handed over to the delivery address of the User or to a third-party representative of the User, who shall accept and confirm receipt of the same on behalf of the User. Upon delivery of the goods, the User or the third-party representative of the User shall sign the accompanying documents serving as confirmation of delivery of the goods. In the event that the User is not found within the delivery period at the address indicated by him or is not provided access and conditions for delivery of the goods within this period, the Supplier shall be released from its obligation to deliver the goods requested. The User may confirm his/her wish to receive the goods after the expiry of the delivery period in which he/she was not found at the address, bearing all delivery costs. In this case, a new delivery period starts from the moment of confirmation under the previous sentence.

An integral part of the Contract is Appendix 7 to Article 47(4) of the Consumer Protection Act (information on the exercise of the right of withdrawal), published on the Merchant’s website.

VII. PRIVACY POLICY

The User agrees to provide personal data to the Merchant in connection with orders placed by the User. The User consents to their storage and processing in the Merchant’s database.

The User agrees that the Merchant will provide his/her personal data to the courier who will make the delivery. The User must enter the personal data necessary for the successful completion of the order.

User agrees that Merchant may collect information regarding (1) the home server domain name, e-mail addresses, computer type and web browser type of visitors to the site, (2) the e-mail addresses of visitors who communicate with Merchant or the site via e-mail address, (3) information provided with the user’s knowledge in online forums, registration forms, and surveys (including name, address, e-mail address, and other information needed for the user’s profile), and (4) aggregate and user-specific information relating to the number of visits to the site.

The Merchant is a data controller within the meaning of the DPA and will process the User’s personal data to perform its obligations in connection with the User’s orders.

The data will be processed and stored on paper and electronic media. The Merchant, as the data controller, undertakes to provide the necessary technical and organisational measures to protect the data from damage, loss or alteration.

The Merchant shall not disclose the User’s personal data to third parties. Such data may only be provided and accessed in cases where the Merchant is legally obliged to provide the data to the relevant public authorities and organisations, or has been duly requested by such authorities in accordance with the relevant procedure; where the employee has expressly consented to the disclosure of the data; in respect of information that does not individuate a specific person.

The Merchant shall not be held liable if the User himself has made public his personal data to third parties.

The User shall have the right to access and rectify his/her personal data processed by the Merchant, including to request their deletion and updating, to prohibit their presentation to third parties, etc.,

The Merchant will promptly inform Users of any new products, services, discounts and price lists, promotions, advertising campaigns offered on the Site. This information will be considered as commercial information ordered by the User. The User may at any time opt-out of receiving commercial information by sending an e-mail message with the text “Opt-out” to: online@sensehotel.com.

The Merchant may place cookies on the Users’ hard drives. Internet cookies save information about individual Users, such as the User’s name, password, account name. Through them, the Merchant can recognize him and use his account information. Users can reject cookies at any time, in case they are available.

The User agrees that the Merchant will save limited information about each search made by him and use this information also to solve technical problems and for statistical purposes.

VIII. RISK AND OWNERSHIP

The Products shall become the property of the User upon delivery and payment in full of their price.

The risk of loss of the Products shall pass to the User at the time of delivery.

In the event of return of the Products, the risk shall pass to the Merchant at the time of delivery to the Merchant.

1. FINAL PROVISIONS

All relations not governed by these Terms and Conditions shall be governed by the substantive law of the Republic of Bulgaria. Disputes shall be settled by the competent court.

In the event that any provision of these Terms and Conditions is declared invalid by a court or other competent authority, the remaining provisions shall remain valid.

The Merchant reserves the right to change the General Terms and Conditions at any time and at its sole discretion, with the changes taking effect from the time of publication and having future effect. For bookings made prior to the publication of the General Terms and Conditions, the General Terms and Conditions in force at the time of booking shall apply. You are therefore advised to keep a copy of the Terms and Conditions that you have accepted, as the relationship between you and the Merchant will be governed by these Terms and Conditions. Any change to the General Terms and Conditions shall apply to bookings made after the relevant version of the General Terms and Conditions has come into effect. The Merchant will notify users of the change to the General Terms and Conditions electronically.